Frequently Asked Questions
-
While we do not provide wheelchairs or oxygen equipment, our vehicles are equipped to safely transport wheelchairs of various sizes using secure tie-down systems. Oxygen tanks may accompany clients during transportation.
-
No, we are a non-emergency transportation provider. For emergencies, please call 911.
-
Primary service areas include North Fulton and Forsyth counties:
Cumming
Alpharetta
Johns Creek
Milton
Roswell
Suwanee
Transportation outside these areas may be available upon request.
-
We recommend scheduling at least 24–48 hours in advance when possible. Same-day requests may be accommodated based on availability.
-
Yes, we offer recurring transportation for medical appointments such as dialysis.
-
Drivers can assist with door-to-door service but do not provide medical care.
Drivers are trained to:
Assist with safe entry and exit
Help with mobility support
Secure clients in the vehicle
Lift and secure wheelchairs
Provide a comfortable ride
Our goal is to provide safe, professional assistance while maintaining client independence and dignity.
Wheelchair clients requiring stair assistance beyond one step must have a caregiver present.
-
We do not currently accept Medicaid. KareLift Mobility operates as a private-pay service, allowing us to provide reliable, high-quality transportation with greater flexibility and personalized care.
-
Private Pay transportation refers to any transportation paid directly by the client or their family.
These may include:
Medical appointments
Dialysis treatments
Grocery trips
Pharmacy visits
Family visits
Airport transportation
Personal errands
Private transportation must be prepaid at time of booking.
-
Private transportation requests may be submitted online.
Healthcare facilities and partners should call (678) 398-4844 for coordination.