Frequently Asked Questions

  • While we do not provide wheelchairs or oxygen equipment, our vehicles are equipped to safely transport wheelchairs of various sizes using secure tie-down systems. Oxygen tanks may accompany clients during transportation.

  • No, we are a non-emergency transportation provider. For emergencies, please call 911.

  • Primary service areas include North Fulton and Forsyth counties:

    • Cumming

    • Alpharetta

    • Johns Creek

    • Milton

    • Roswell

    • Suwanee

    Transportation outside these areas may be available upon request.

  • We recommend scheduling at least 24–48 hours in advance when possible. Same-day requests may be accommodated based on availability.

  • Yes, we offer recurring transportation for medical appointments such as dialysis.

  • Drivers can assist with door-to-door service but do not provide medical care.

    Drivers are trained to:

    • Assist with safe entry and exit

    • Help with mobility support

    • Secure clients in the vehicle

    • Lift and secure wheelchairs

    • Provide a comfortable ride

    Our goal is to provide safe, professional assistance while maintaining client independence and dignity.

    Wheelchair clients requiring stair assistance beyond one step must have a caregiver present.

  • We do not currently accept Medicaid. KareLift Mobility operates as a private-pay service, allowing us to provide reliable, high-quality transportation with greater flexibility and personalized care.

  • Private Pay transportation refers to any transportation paid directly by the client or their family.

    These may include:

    • Medical appointments

    • Dialysis treatments

    • Grocery trips

    • Pharmacy visits

    • Family visits

    • Airport transportation

    • Personal errands

    Private transportation must be prepaid at time of booking.

  • Private transportation requests may be submitted online.

    Healthcare facilities and partners should call (678) 398-4844 for coordination.

Still have questions?

We're happy to help.

Non emergency medical transportation services serving Cumming Alpharetta and surrounding areas, KareLift Mobility